This is worth reading…never underestimate your customer's complaint, no matter how silly it might sound to be. This is a real story that happened between the customer of General Motors and its Customer-Care Executive.

A complaint was received by the Pontiac Division of General Motors. This is the second time I have written to you, and I don'st blame you for not answering me, because I sounded crazy, but it is a fact that we have a tradition in our family of Ice-Cream for dessert after dinner each night. But the kind of ice cream varies so, every night, after we'sve eaten, the whole family votes on which kind of ice cream we should have and I drive down to the store to get it.

It's also a fact that I recently purchased a new Pontiac and since then my trips to the store have created a problem. You see, every time I buy a vanilla ice cream, when I start back from the store my car won'st start. If I get any other kind of ice cream, the car starts just fine. I want you to know I'sm serious about this question, no matter how silly it sounds. What is there about a Pontiac that makes it not start when I get vanilla ice cream, and easy to start whenever I get any other kind.

The Pontiac President was understandably skeptical about the letter, but sent an Engineer to check it out anyway. The latter was surprised and greeted by a successful, obviously well educated man in a fine neighborhood. He had arranged to meet the man just after dinnertime, so the two hopped into the car and drove to the ice cream store. It was vanilla ice cream that night and, sure enough, after they came back to the car, it wouldn'st start.

The Engineer returned for three more nights. The first night, they got chocolate. The car started. The second night, he got strawberry. The car started. The third night he ordered vanilla. The car failed to start. Now the Engineer, being a logical man, refused to believe that this man's car was allergic to vanilla ice cream. He arranged, therefore, to continue his visits for as long as it took to solve the problem.

And toward this end he began to take notes he jotted down all sorts of data time of day, type of gas uses, time to drive back and forth etc. In a short time, he had a clue the man took less time to buy vanilla than any other flavor. Why The answer was in the layout of the store. Vanilla being the most popular flavor, was in a separate case at the front of the store for quick pickup. All the other flavors were kept in the back of the store at a different counter where it took considerably longer to check out the flavor.

Now, the question for the Engineer was why the car wouldn'st start when it took less time. Once time became problem - not the vanilla ice cream Eureka!!!! The engineer quickly came up with the answer vapour lock.

It was happening every night; but the extra time taken to get the other flavors allowed the engine to cool down sufficiently to start. When the man got vanilla, the engine was still too hot for the vapour lock to dissipate.

So then, Even crazy looking problems are sometimes real add all problems seem to be simple only when we find the solution with a cool thinking.

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Acts Of Kindness

Created on 27 January 2011
When William McKinley was President of the United States, he had to make a decision about the appointment of an ambassador to a foreign country.

Two candidates were equally qualified, so McKinley was still a Congressman, he had observed an inconsiderate action by one of the men. He recalled boarding a streetcar at the rush hour and getting the last vacant seat. Soon an elderly woman got on, carrying a heavy clothesbasket. No one got up to offer her a seat, so she walked the length of the car and stood in the aisle, hardly able to keep her balance as the vehicle swayed from side to side.

One of the men McKinley was later to consider for ambassador was sitting next to where the woman was standing. Instead of getting up and helping her, he deliberately shifted his newspaper so it would look like he hadn't seen her. When McKinley noticed this, he walked down the aisle, graciously took her basket, and offered her his seat.

The man was unaware that anyone was watching, but that one little act of selfishness would later deprive him of perhaps the crowning honor of his lifetime.
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Abuzer Nawab
2008-03-23, 22:13
One of the best quotes I've ever encountered.. :)
Abuzer Nawab
Sarthak Ganguly
2012-09-13, 22:27
gr8; awsome dude
Amit Gaikwad
2007-04-17, 21:52
Hello Mr Krishna,
I was happy to receive ur mails with full of inspirations but now a days i haven't received any.
Keep mailing such mail...